Shipping & Delivery

We are committed to ensuring your flower wraps reach you safely and on time. Please review our shipping and delivery policies below:

1. Processing Time:

Orders are usually processed within 1 business day (excluding weekends and holidays). Orders placed on a business day before 3:00 PM are usually shipped the same day. During busy periods, processing may take slightly longer, but we always do our best to dispatch your order as quickly as possible.

2. Shipping Methods:

We work with trusted carriers and select the most suitable shipping method for each order. This ensures reliable and efficient delivery based on your location and the nature of the shipment.

3. Shipping Rates:

Shipping is free on all orders.

4. Shipping Area & Duties:

We ship within Europe. Shipping times depend on the carrier and the destination. Customers in the UK and Switzerland are responsible for any customs duties or taxes imposed by their country.

5. Estimated Delivery Times:

Delivery times depend on the shipping carrier and destination. For orders within Europe, delivery usually takes 2–7 business days, though it may occasionally take longer. Please note that these are estimates and factors beyond our control, such as customs or carrier delays, may affect the actual delivery time.

6. Order Tracking:

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. If you have an account with us, you can also track your order via the "Order History" section.

7. Shipping Address Accuracy:

Please ensure your shipping address is accurate and complete during checkout. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.

8. Delivery Issues:

If you encounter any issues with your delivery, contact our customer support team at thefloristwrapshop@decowraps.com. We will work diligently to resolve any problems.

9. Shipping Holidays:

Shipping carriers may observe holidays, which can affect delivery times. We appreciate your patience and understanding.

 

If you have any additional questions regarding shipping and delivery, feel free to reach out to our customer support team.

 

Thank you for choosing The Florist Wrap Shop!